Delivery Information

How delivery works

A straightforward journey from purchase to delivery.

Our online ordering process is designed to make purchasing building materials simple. Review the product information, complete checkout and keep an eye on your order communications for delivery updates.

01 / SHOP

Choose your products

Browse the shop and review product descriptions, specifications and prices before adding items to your basket.

02 / CHECKOUT

Place your order

Enter your delivery details and review your order total before completing payment.

03 / PROCESSING

Order preparation

Your order details are reviewed and the necessary delivery arrangements are made.

04 / DELIVERY

Receive your goods

Delivery takes place according to the arrangements communicated for your order.

01 · Delivery charges

Free delivery on website orders

We provide free delivery for orders placed through our online shop. Standard delivery charges are not added to the checkout total.

If a particular product or delivery destination requires special arrangements, we will communicate any relevant conditions before proceeding with the order. We will not introduce an undisclosed delivery charge after purchase.

02 · Delivery address

Providing the correct details

Please check that your delivery address, postcode, contact number and any relevant access information are accurate before submitting your order.

If you need to correct your delivery details after placing an order, contact us as soon as possible. Changes may not be possible once the order has entered the dispatch or delivery process.

03 · Delivery availability

Destination and access

Delivery arrangements depend on the destination, the goods ordered and the practical requirements of transporting them. Please provide accurate address and access details at checkout.

If we identify that a delivery cannot reasonably be completed as requested, we will contact you to discuss the available options. If an order cannot be fulfilled, we will explain the next steps, including any applicable refund.

04 · Processing and timing

When will my order arrive?

Delivery timing can vary depending on the product, order requirements, destination and delivery arrangements.

Where an estimated delivery timeframe is provided for a product or order, it should be read as an estimate unless a specific delivery date has been expressly agreed.

We will communicate relevant delivery information when it becomes available. If an unexpected delay arises, we will provide an update and explain the available options.

05 · Large and bulky goods

Considerations for building materials

Some building materials, including timber, sheet materials, plasterboard and flooring products, may be bulky, heavy or difficult to handle.

Before ordering, please consider whether the delivery location has suitable access and whether someone will be available to receive the goods.

Check that the delivery address is accessible.
Consider vehicle access and any restrictions at the property.
Make sure the receiving arrangements are suitable for the goods ordered.
Contact us promptly if special access information is relevant.

06 · Delivery attempts

If nobody is available

If delivery cannot be completed because nobody is available or the address cannot be accessed, the delivery provider may need to make alternative arrangements.

Any further delivery arrangements, including whether another attempt can be made, will be discussed with you where applicable. We will explain any relevant consequences before agreeing additional arrangements.

Delivery estimates and order updates Please do not make time-critical installation or building arrangements solely on the basis of an estimated delivery date. If your project depends on a particular delivery date, contact us before placing the order so that the available information can be checked.

On arrival

Check your delivery carefully.

We recommend checking the goods as soon as reasonably possible after delivery and contacting us promptly if something is missing, damaged or incorrect.

Check the delivered items against your order confirmation.
Look for visible damage to packaging or goods.
Take photographs of any visible damage where possible.
Keep your order confirmation and relevant delivery information.
Contact us with your order number and a description of the issue.

Reporting an issue promptly helps us investigate it. It does not reduce or replace any statutory rights you may have.

07 · Missing or incorrect goods

Something is not as expected?

If an item is missing, an incorrect product has been delivered or the quantity does not match your order, contact us with your order number and details of the discrepancy.

We will review the order and delivery information and explain the appropriate next steps.

08 · Delayed deliveries

When plans change

Delivery may occasionally be affected by circumstances such as transport disruption, adverse weather, operational issues or other events outside our reasonable control.

If we become aware of a significant delay, we will communicate relevant information and discuss the options available under your order and applicable law.

09 · Returns and refunds

Need to return an item?

If you wish to return an item, please refer to our Returns & Refunds Policy and Order Cancellation Policy.

Your cancellation and return rights depend on the circumstances and any applicable statutory exceptions. Please contact us before arranging the return of bulky or heavy goods.

10 · Contact and support

Questions about an order?

For delivery updates, address corrections, damaged goods, missing items or other order-related questions, contact our customer service team.

Including your order number will help us identify your purchase and respond more efficiently.

Delivery is on us.