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Our online shop offers building materials and refurbishment supplies. Products are organised into categories to help you browse the available range.

Please visit the Shop page to see the products currently listed for purchase.

Browse the shop categories or use the website’s search function, where available. You can open an individual product page to review its description, specifications and displayed price.

Product information is provided on the relevant product page. Depending on the item, this may include dimensions, thickness, material details, finish, pack information and other specifications supplied for that product.

Please review the listed measurements and product details carefully before placing an order.

Product images are provided to help customers identify and understand the items listed. Minor differences in colour, texture or appearance may occur due to photography, lighting and screen settings.

Where a product has important specifications, please use the written product description and stated measurements alongside the images.

The prices displayed on individual product pages are the listed selling prices at the time you view them. The applicable product price will be shown in your basket and at checkout.

Any applicable delivery charge and the total payable amount should be reviewed before you confirm your order.

Adding an item to your basket does not necessarily reserve stock or guarantee availability. Product availability may change before an order is completed.

An order is submitted through the website checkout process. Please review the order confirmation and any subsequent communications for its status.

You can purchase products directly through our online shop:

• Browse the products and open the relevant product page.
• Select the available product option and quantity, where applicable.
• Add the item to your basket.
• Review your basket and proceed to checkout.
• Enter the required billing and delivery details.
• Review the order total and complete the available payment process.

Please check your details carefully before submitting your order.

If guest checkout is enabled on the website, you can complete a purchase without creating a customer account. If you choose to register, your account may make it easier to access relevant order information and manage your details.

The checkout page will show the account options currently available.

After an order is successfully submitted, an order confirmation should be sent to the email address provided at checkout, subject to the website and email service operating correctly.

If you cannot find it, check your spam or junk folder. You can also contact us with the email address used for the purchase and any available order reference.

Please contact us as soon as possible if you need to change or cancel an order. Whether a change can be made depends on the order’s processing and delivery status.

Your statutory cancellation rights are not affected by operational processing arrangements. Please read our Order Cancellation Policy and Returns & Refunds Policy for further information.

Contact us promptly and identify the relevant order. Tell us which information is incorrect so we can check whether a correction is possible before the order progresses further.

Please do not send full payment card details when contacting us.

The payment methods available for your purchase are displayed during checkout. Available options may depend on the payment services enabled on the website at the time of purchase.

Please refer to the checkout page for the payment methods currently accepted.

A payment may be unsuccessful for several reasons, including incorrect payment details, a bank authorisation decision, insufficient available funds or a temporary technical issue.

Check the information entered and contact your bank or payment provider if necessary. If the issue continues, contact us with your order details. Do not send your complete card number or security code.

Payment status is determined through the checkout and payment process. A submitted order is not necessarily a successfully paid order.

Please check the confirmation message and any payment confirmation provided by the payment service.

Delivery charges, where applicable, depend on the order and the available delivery arrangements. Any applicable delivery cost should be displayed before you confirm your purchase.

Please review the final checkout total before submitting your order. Further information is available in our Delivery Information page.

Delivery availability depends on the product, destination and delivery arrangements available for the order. Please check the delivery information shown on the website and during checkout before completing your purchase.

If your delivery address cannot be accepted at checkout, please contact us before attempting to place the order.

Delivery estimates may vary according to the product, destination, order size and transport arrangements. Where an estimated delivery period is available, it will be communicated through the relevant product, checkout or order information.

Please refer to the Delivery Information page for the applicable arrangements.

If the checkout provides a delivery instruction field, you may use it to provide relevant information. Any instruction is subject to the delivery method and practical arrangements available for the order.

Please do not assume that every access, unloading or placement request can be accommodated unless it has been expressly confirmed.

Please contact us as soon as reasonably possible after discovering the damage. Include your order reference, a description of the issue and clear photographs of the affected item and its packaging where available.

We will review the information and explain the appropriate next steps in accordance with your statutory rights and our returns arrangements.

Contact us with your order reference and identify the product or quantity that appears to be missing. We will check the order and available delivery records and advise you of the next steps.

If your order has not arrived within the communicated delivery period, contact us with your order reference. We will review the available order and delivery information and provide an update.

Your rights under applicable consumer law remain unaffected by any delivery estimate.

For many online purchases made by consumers, UK distance selling rules provide a 14-day period in which to notify the retailer of a decision to cancel, subject to applicable legal conditions and exceptions.

The cancellation period for goods generally starts on the day you, or someone you nominate, receives the goods. Please consult our Returns & Refunds Policy for the process and applicable conditions.

Contact us with your order reference and the product details. Explain whether you are exercising a cancellation right or reporting a problem with the goods.

We will provide the relevant return instructions. Please do not send goods back without first checking the applicable return arrangements.

Where a consumer exercises a statutory right to cancel a distance purchase, refunds for goods are generally due within 14 days after the goods are received back or evidence is provided that they have been sent back, whichever is earlier.

Other refund situations may follow different legal requirements. Please see our Returns & Refunds Policy for further information.

If a product is faulty, damaged or does not conform to its description, contact us with your order details and information about the issue.

Your statutory rights under applicable consumer law are separate from any change-of-mind return policy and are not limited by the conditions for voluntary returns.

If you created an account during registration or checkout, use the My Account page to sign in and access the account functions currently available on the website.

Visit the My Account page and use the password reset option if available. Follow the instructions sent to the email address associated with your account.

If you cannot access your account, contact us for assistance. We will not ask you to disclose your existing password.

You can reach us through the contact details below or by using the website’s Contact page.

• Email: sales@purecontracts.services
• Telephone: +44 7921 850812

When contacting us about an existing purchase, include your order reference where possible so we can identify the relevant transaction.

If you are unhappy with a product, order, delivery arrangement or customer service interaction, contact us and explain the matter clearly.

We will review the information provided and respond with the appropriate next steps. Please refer to our Complaints Policy for further details.

We use personal information where necessary to operate the online shop, process orders, arrange delivery, provide customer support and meet legal obligations.

For more information about the information we collect, how it is used and your data protection rights, please read our Privacy Policy.